Team Performance Measurement in the Health Care Services Essay

Team Performance Measurement in the Health Care Services - Essay Example These periodic performance assessments are deemed important in every line of work, even more so in jobs that deal with life and death situations, as methods of bringing care to the sick and injured can be improved by taking the outcomes of previous performance assessments into consideration (Sundar, Sundar, Pawlowski, Blum, Feinstein, & Pratt, 2007). By creating clear and realistic goals based on the attainability of meeting or exceeding previous goals, patients and members of the community can get an assurance that the services being given by health care personnel in health facilities can either remain as satisfactory as before or become even better. Thus, it is important that there is a proper monitoring of the performance of teams and their members to maintain quality services to all stakeholders. However, while monitoring of performance measures and keeping track of goals sounds fairly simple, doing the actual thing can be daunting and even labor-intensive. It can be expected that some problems and challenges could arise during the evaluation itself, such as questioning the reliability of performance measures as well as the accuracy of goals which depend on quantitative characteristics and could bring challenges in the appropriate assessment of a team’s performance (Zeiss, 2002). Self-monitoring for each member normally does not pose a problem, even among team members that have other ancillary functions apart from their specific job functions, but when it comes to feedback from other members of the team, interpersonal problems between the evaluated party and the evaluating party could affect the outcomes of total scoring such as supervisory and peer evaluations, which could lead to resentments with each other if not addressed promptly (Reader, Flin, Mearns, & Cuthberts on, 2009; Shi, 2010).